[Job - 21095] Support Developer, Colombia

As a Support Developer at CI&T, your main responsibilities will include providing Level 3 technical support for our web applications developed in React and Node.js. You’ll be tasked with troubleshooting complex technical issues, working closely with our development team to understand application architecture, and implementing effective solutions to ensure seamless user experiences. You will also play a crucial role in documenting and tracking issues with the help of QA teams and participating in root cause analysis.

Candidates for the Support Developer role at CI&T should have proven experience in a similar role, along with expertise in React, Node.js, and TypeScript. Strong debugging and problem-solving abilities are essential, as is experience in production support. Open-mindedness and willingness to be on call during weekends can also be beneficial. Excellent communication and interpersonal skills are critical for conveying technical information to non-technical users.

A Support Developer at CI&T should be well-versed in programming languages and technologies such as React and Node.js, as well as TypeScript. Familiarity with Akamai is a plus, but the core focus will be on effectively managing and resolving technical issues that arise within these frameworks to provide outstanding user support.

Teamwork is fundamental for a Support Developer at CI&T. You will collaborate with development teams to understand application functionalities, ensuring you can address technical problems efficiently. Additionally, working with QA teams helps document and track issues, focusing on root cause analysis for recurring problems. Our positive team culture thrives on collaboration and support.

CI&T offers an array of benefits for Support Developers, including premium healthcare, meal vouchers, maternity and parental leave, a mobile services subsidy, and sick pay. Our commitment to employee wellbeing also extends to life insurance, access to CI&T University for professional development, generous vacation policies, and the promotion of a diverse and inclusive workplace.

When answering this question, provide specific examples of projects you have worked on using React and Node.js. Highlight any challenges faced, how you overcame them, and the impact it had on the final product. Show your understanding of both technologies and how they integrate.

Explain your systematic approach to troubleshooting. Mention steps like reproducing the issue, checking logs, and possibly engaging other team members for insight. Demonstrate that you’re methodical and analytical, which is crucial for a Support Developer.

Discuss previous roles where you had responsibilities related to production support. Explain your understanding of critical components, response time, and the importance of keeping systems operational. Offer real-world examples if possible.

Highlight your organizational skills and methods for prioritizing tasks, such as assessing the impact and urgency of issues. Describe how effective communication and documentation help in managing multiple requests.

Use the STAR (Situation, Task, Action, Result) method to structure your answer. Provide a specific example, detailing what the issue was, what steps you took to resolve it, and what the outcome was, emphasizing your role in the resolution.

Share resources you use to keep your skills sharp—whether it's following industry leaders on social media, attending webinars, or participating in online courses. Illustrate your commitment to continuous learning.

Mention tools and technologies like Chrome DevTools, Postman for API testing, or specific libraries for logging and error handling in your response. Explain how these tools have helped you in previous roles.

Demonstrate your communication skills by outlining how you would simplify complex concepts. Use analogies if needed, and focus on clarity and the importance of ensuring the non-technical audience understands the issue.

Express your alignment with CI&T's values, such as their commitment to innovation and diversity. Mention how the potential for growth in your career, along with your passion for technology, makes CI&T an ideal place for you.

Share experiences from past positions that required teamwork. Highlight examples of collaboration and how those experiences shaped your understanding of a positive team dynamic.